FAQS

As a locally owned Tacoma business, we're proud to serve our community with convenient, mobile pet care that comes right to your curb. We treat pets like family, offering personalized attention and top-notch service using naturally derived, cruelty-free products. By choosing Modpetcare, you’re not only ensuring your pets receive the love and care they deserve, but you're also supporting a business that’s committed to giving back to Tacoma.

Our founder holds a Veterinary Assisting certificate from PIMA Medical Institute and a CVPM designation, with over 15 years of professional pet care experience. We're First Aid trained through the American Red Cross and registered with the state of Washington, ensuring your pet's safety and well-being. Modpetcare also carries comprehensive insurance, providing you with peace of mind.

We specialize in the expert care of cats and dogs. However, our experienced team is also well-equipped and confident in providing excellent care for a variety of pets, including reptiles, ferrets, rabbits, pocket pets and more. Our passion for animals extends across a diverse range of species so please do not hesitate to reach out to inquire about your specific needs.

We offer a comprehensive range of pet care services designed to cater to all your furry friend's needs. In addition to our customized pet exercise & enrichment offerings, and home care services, we are proud to introduce our modern & mobile grooming services to Tacoma!

Our mobile grooming services bring convenience right to your curb, ensuring your pet receives essential well-care treatments such as toenail trims, ear cleanings, and more, all in the comfort of our fully equipped van.

Currently, we are offering a limited range of services as we refine our processes and grow.

Our services currently cover the following area codes:

98335, 98388, 98403, 98404, 98406, 98407, 98409, 98412, 98418, 98465, 98466 and 98467.

If you reside near these areas, we encourage you to contact us. We would be happy to explore the possibility of conducting a trial run in your neighborhood!

Booking with us is a breeze and designed to be as convenient as possible. All of our services are booked online to streamline scheduling and ensure we can focus on providing top-notch care for your pets. New clients can easily complete their registration through our website, which gives access to our full range of services.

For an even smoother experience, we recommend downloading the Time to Pet app. With the app, you can easily book, modify, or cancel appointments, message us directly, receive post-visit updates, and make payments—all in one place. If you need any assistance, feel free to contact us via text or email, and we’ll be happy to help!.

1. New Client Registration and Payment Method To begin using our services, you need to complete your new client registration and place a payment method on file. During this process, you will also need to acknowledge and agree to our service agreements. This ensures a seamless transaction process and allows us to confirm bookings promptly. You can complete your registration here. For an introductory video on how to complete your registration, click here

2. Booking Services: Once you are registered, you can book the desired services through our app or website. We only accept bookings made through these platforms to ensure availability and scheduling accuracy. Your booking will be pending until confirmed by us. You can download the Apple app here and the Google app here.

3. Scheduled Service Day: On the scheduled day of service, we will arrive at your location at the designated time. Since we are mobile, we strive to always arrive on time; however, there may be instances that cause slight delays. We will always do our best to communicate clearly.

4. Service Completion and Notification: Once the services are completed, you will receive a notification via our app, informing you that your pet's care is finished and reminding you to finalize your invoice if it hasn't been done already.

5. Payment: All invoices are due at the time of service completion. We accept payment through the payment method on file, making the process straightforward and convenient for you. We do not accept cash, checks or any other payment processors like Venmo, Paypal, Zelle etc.

The first 10 miles are included in the visit cost. For each additional mile beyond 10, a fee of $1 per mile applies, and any applicable toll fees will be added.

Cancellations or missed appointments with less than 24 hours’ notice will incur a charge equivalent to 100% of the scheduled services.

Yes. Per Washington State rule, WAC 246-100-197,: Any owner of a dog, cat, or ferret shall have it vaccinated against rabies and revaccinated following veterinary and vaccine manufacturer instructions.

Additionally, we highly recommend consulting with your veterinarian to determine which other vaccines are appropriate for your pet's lifestyle, ensuring they receive the best possible protection tailored to their specific needs.

Yes, we require a Meet & Greet before any "Home Care & Adventure Visit" service. This session allows us to meet in person, review your pet's routine, and confirm your account details. We'll discuss security procedures, your pet's needs, and any other essential information to ensure their well-being is fully understood and cared for.

There is no need for a Meet & Greet prior to mobile care.

Our mobile grooming service offers essential pet care, including toenail trims, ear cleanings, tidy trims and more, right from our fully equipped van. We prioritize making pet care as stress-free and convenient as possible, focusing on your pet's health and happiness. We are happy to assist pets of all breeds and sizes, but please ensure your pet can safely enter and exit the van and has the appropriate temperament for the care provided.

Our Home Care visits are tailored to meet your pet's individual needs. During these visits, we ensure your pet is fed, provided with any necessary medication, and given plenty of playtime and companionship. These visits are fully customizable, allowing you to choose the level of care that best suits your pet's routine. It's the perfect solution for busy pet owners who want to ensure their furry friends receive the attention and care they deserve while they’re away.

We offer a variety of exercise and enrichment options designed to meet the needs of different pets. Whether it's a leisurely stroll, a more adventurous outing, or an extended exploration, our services are tailored to provide the right balance of physical activity and mental stimulation. Each session is GPS-tracked for your peace of mind, and we love to share photos of your pet enjoying their time with us. Prices vary based on the length of the outing and the number of pets.